Our Policies

We Stand Behind Every Leaf, Spine, and Caudex

At Desert Wonders Oasis, we take pride in shipping healthy, happy plants that are ready to thrive in your care. Because we’re dealing with living things (and not socks or toasters), we handle returns a little differently—so here’s everything you need to know:

Our Guarantee

We guarantee your plant will arrive alive and healthy. If your plant arrives damaged, dead, or not as described, we’ll make it right.

✅ Covered by our guarantee:

  • Dead-on-arrival plants (with photo proof within 48 hours)
  • Major shipping damage affecting plant health
  • Incorrect plant sent

❌ Not covered:

  • Minor cosmetic issues (bent leaves, lost soil—plants travel hard!)
  • Damage from cold/hot weather due to unpurchased heat/cold packs
  • Issues reported after 48 hours of delivery
  • Failure to follow care instructions
Returns

💌 How to Report an Issue

  1. Email desertwondersoasis@gmail.com within 48 hours of delivery
  2. Include:
  • Your order number
  • Clear photos of the plant and packaging
  • A brief description of the issue

We respond within 1–2 business days and will do our best to resolve it quickly and kindly.
Weather Notice

We highly recommend adding a heat or cold pack to your order during extreme temperatures. We can’t guarantee plant health without it if your package is exposed to freezing or scorching conditions.
Sizing Guide

What Size Am I Getting? Let's Break It Down.

We get it—plant sizes can be confusing. Is a “small” the size of a golf ball or a grapefruit? Don’t worry, we’ve got you covered. Below is a quick guide to help you understand what each size means when shopping our plants. Measurements refer to the plant body, not including the pot (unless noted).

 

Tiny

  • Baby plants or starter plugs. May be rooted or freshly cut. 0.5"–1.5" wide.
  • Example: Butterwort plug, small seedling

Small

  • Young plant, well-rooted, 1.5"–3" wide or tall.
  • Example: Aeonium cutting, sundew cluster

Medium

  • Established plant, 3"–5" wide/tall. Ready for repotting or display.
  • Example: 2–3 year-old cactus, flowering flytrap

Large

  • Mature plant, 5"–8" wide/tall. Great for centerpieces or statement planters.
  • Example: Dioscorea elephantipes, pitcher plant

XL (Collector Size)

  • Rare or mature specimen, 8"+ or unusually large or sculptural in form.
  • Example: Caudex giants, multi-head aeoniums

📦 Note:

  • Pot sizes (if included) are listed separately on product pages.
  • Some species naturally stay small—even large ones might only be a few inches wide. Check individual listings for details.
  • Photos are of representative plants—your plant may vary slightly (because nature’s not into clones).

 
U.S. SHIPPING ONLY

Keeping It Local, For Now!

At this time, Wild Wonders Oasis only ships within the United States.. As much as we'd love to spread plant joy across the globe, international shipping for live plants comes with a jungle of restrictions (and a few customs officers who don't share our love for caudiciforms).

We're working on ways to expand in the future—but for now, we’re keeping things stateside to ensure safe, speedy delivery and happy, healthy plants.