Shipping policy
Shipping & Delivery Policy
Last updated: August 1, 2026
Plants in the mail? Yep. We do that carefully, legally and with a level of packing concern normally reserved for sending a tiny celebrity on tour.
This page is the official source for Wild Wonders Oasis shipping and delivery practices.
Where We Ship
We ship eligible live plants and physical products to addresses within the United States.
Some plants, growing media or agricultural products cannot be shipped to certain locations because of federal or state restrictions. We may cancel and refund an affected item or order when shipment is not legally permitted.
We do not currently export live plants internationally.
Digital products are delivered electronically and may be purchased internationally where permitted.
Order Processing
Most orders are processed within 3–5 business days, excluding holidays.
We generally ship live plants Monday through Wednesday to reduce unnecessary weekend storage in carrier facilities.
Processing may take longer because of:
- Extreme heat or cold
- Severe weather
- Holidays
- Plant-health concerns
- Agricultural restrictions
- Carrier disruptions
- High order volume
If we cannot ship within the stated timeframe, we will contact you with available options.
Weather Holds
We may temporarily hold a live-plant order when shipping conditions create a substantial risk to the plant.
A weather hold is not a cancellation. It is us preventing your plant from arriving frozen, boiled or deeply offended.
When practical, we will notify you of an extended weather delay.
Shipping Rates and Services
Shipping charges, carrier options and estimated transit times are displayed at checkout.
Transit estimates begin after the carrier receives the package. They do not include our order-processing time.
A faster shipping service may reduce transit time, but it does not guarantee a specific arrival date unless the carrier expressly provides that guarantee.
Heat Packs and Weather Protection
Heat packs or other protective options may be recommended or required during cold weather.
Heat packs can reduce cold exposure, but they cannot guarantee plant survival during severe temperatures, prolonged carrier delays or packages left outside after delivery.
Customers should:
- Review the weather at the destination
- Select an appropriate shipping service
- Add recommended protection
- Use an address where the package can be received promptly
- Bring live plants indoors immediately after delivery
We may postpone shipment when available protection is unlikely to be sufficient.
How Plants Are Shipped
Depending on the species and product listing, a plant may ship:
- Potted
- Bare root
- Wrapped in moss
- Wrapped in protective material
- With limited soil or growing medium
- Without a decorative pot
The product description controls what is included with each item.
Natural variation in size, color, shape and growth is expected. The plant received may not be the exact plant photographed unless the listing specifically identifies it as the exact specimen.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address.
Contact support@wildwondersoasis.com immediately if you discover an error.
We will attempt to correct the address if the order has not been processed or shipped. We cannot guarantee changes after fulfillment begins.
Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer’s responsibility.
Tracking
Tracking information is sent when an order ships.
Customers are responsible for monitoring tracking and arranging prompt receipt of live plants.
Please check spam, promotions and junk folders if you do not see the shipping notification. Apparently, email systems sometimes classify plant tracking as suspicious botanical activity.
Delivered Packages
Carrier tracking is used to determine the delivery date and time for policy purposes.
If tracking shows delivered but the package cannot be located:
- Check doors, gates, parcel lockers and alternate delivery locations.
- Ask household members and nearby neighbors.
- Contact the carrier.
- Email us if the package remains missing.
Claims involving theft or loss after confirmed delivery may require carrier documentation or a police report and are not automatically covered by the Live Arrival Guarantee.
Carrier Delays
Carrier delays, weather disruptions and service interruptions can occur after a package leaves our facility.
We will assist with available tracking information and carrier claims, but we cannot control carrier operations or guarantee transit times.
If a carrier delay affects plant health, contact us within 48 hours after delivery so we can evaluate the condition under our Returns, Refunds & Live Arrival Guarantee.
Refused and Unclaimed Packages
Orders refused by the recipient, left unclaimed, or returned because of an incorrect address may not qualify for a refund of shipping charges.
Live plants returned through the carrier generally cannot be restocked or resold.
Any refund eligibility will be evaluated according to the circumstances and our Return Policy.
Split Shipments
We may divide an order into multiple shipments when products have different fulfillment requirements or when doing so protects plant health.
You will receive tracking information for each shipment when available.
Digital Products
Digital guides and downloads are delivered electronically. No shipping charge applies unless the order also contains physical merchandise.
Contact support@wildwondersoasis.com if you experience a download problem.
Live Arrival Issues
Shipping information and guarantee eligibility are separate topics.
For damaged, dead, incorrect or unhealthy plants, review our Returns, Refunds & Live Arrival Guarantee and contact us within 48 hours of delivery.
Questions
Email support@wildwondersoasis.com.
We are happy to help with shipping questions, tracking mysteries and reasonable levels of plant-parent panic.
